Ardian has acquired the Competence Call Center Group CCC from Silverfleet Capital.
After having advised the founder of CCC on the sale to Ardian in 2009 and Silverfleet Capital on the acquisition of CCC from Ardian in 2013, Quarton is now involved in the change of ownership of CCC for the third time in this current transaction.
The stake in CCC is held via the Ardian Expansion Fund IV. The parties have agreed not to disclose the financial details of the transaction.
Ardian was founded in 1996 by Dominique Senequier, who still runs the company today. As an independent investment company, Ardian currently manages assets of approximately US$66 billion for its investors from Europe, North America and Asia.
Ardian has a global network of around 470 employees in twelve offices in Paris, London, Frankfurt, Milan, Madrid, Zurich, New York, San Francisco, Beijing, Singapore, Jersey and Luxembourg. For its 610 investors, Ardian offers a wide range of alternative asset classes: Ardian Direct Funds (Ardian Mid Cap Buyout, Ardian Expansion, Ardian Growth and Ardian Co-Investment), Ardian Funds of Funds (fund-of-funds: primary, early secondary, secondary), Ardian North America Direct Buyout, Ardian Infrastructure, Ardian Private Debt, Ardian Real Estate and Ardian Mandates.
CCC was founded in 1998 in Austria and is headquartered in Berlin. With more than 5,500 employees, the company offers high-quality BPO solutions in 28 languages and services more than 80 customers in Europe. Its 18 locations in eight countries are located in the DACH region, Eastern Europe, Turkey and France. CCC’s range of services includes social media monitoring, up- / cross-selling, complaint management and technical support. The company’s solutions cover a wide range of communication channels from telephone, e-mail to chat and social media.